For recruitment consultants RSC, for the CV submission form, all input fields were removed. There’s just a file upload button, as all contact information is on the CV. In a candidate driven market, why burden applicants with extra admin?
A Good Form is a Short Form
There’s no doubt, excessive fields increases the number of abandoned forms. So, aside from the extreme CV example, what’s the least required fields you can have on a form?
Research by KO Marketing, back in 2014 found 81% of B2B customers preferred to communicate via email, with the phone being second at 58%. Whilst you may include the phone field, is it wise to make it not required?
Valuing Customer Privacy
Research delivered in 2015 again by KO Marketing included personal information buyers prefer not to release in a form. Phone numbers(58%) were top of the list. 53% preferred not to reveal their address. In contrast, only 16% were uncomfortable giving out their email address.
Give Them What They Want
Prospects are happy to provide a contact number if booking an event or for an expensive purchase. That’s because if something goes wrong, they want to be contacted. However, for introductions to services, given the option not to provide their phone number, submissions increase.